European aviation giant Lufthansa Group has signed a deal with travel tech firm Amadeus to use the Amadeus Nevio system to transition to an “offer and order” management system, including a new simplified “Order ID” to make it easier for travellers to book, change and manage their flights.
The partnership will utilise the new Order ID identification number, which is designed to replace PNRs (passenger name records), ticket numbers and EMDs (electronic miscellaneous documents) with a single record covering the flight, reserved seats, baggage and additional services, such as upgrades or lounge access.
Tamur Goudarzi Pour, executive vice president of strategy at the Lufthansa Group, said: “We are excited to partner with Amadeus to advance the development and implementation of an innovative order technology and to further improve the travel experience for our customers.”
Amadeus said that the deal will also allow Lufthansa’s carriers to offer “personalised offers that better meet traveller expectations across the entire journey”.
The airline industry has been slowly developing a new simplified order system for managing flights and ancillaries over the past few years, which has been primarily led by IATA’s ONE Order and NDC initiatives, known collectively as Offers and Orders. Lufthansa became the first airline in the world to earn ONE Order accreditation back in 2019.
Lufthansa said in a statement that the development will allow passengers to “rebook even more quickly and conveniently in the future, make additions to their booking, or adjust their travel plans at short notice”, especially when flights are disrupted or changed.
The new deal between Lufthansa and Amadeus will see the airline group’s nine carriers, which include Lufthansa, Austrian Airlines, Brussels Airlines and Swiss, using the Amadeus Nevio modular platform to move to the new order ID “at their own pace”. Neither company has revealed any timescale for this process.
“With just one click, they will receive alternative solutions and other important passenger information about their trip,” explained Lufthansa. “The new technological basis also creates greater transparency for passengers: in future, they will be able to see more easily which services are included in their booking and which additional options are available.”
Lufthansa Group is set to become the first airline company to adopt Amadeus Delivery Management, part of Nevio, which has been designed to manage an airline passenger’s flights, ancillaries and third-party services within a single order. The system has been developed using IATA’s ONE Order standard.
Last year, Finnair announced it had launched an “offers and orders” platform in partnership with Amadeus using Nevio. Carriers such as British Airways and Air France-KLM have also partnered with Amadeus to provide the solution.
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