The City of Ottawa would like to remind residents of the following schedule changes and City service impacts for the Victoria Day holiday on Monday, May 18.
Client Service Centres
- The City’s 3-1-1 Contact Centre will be open for urgent matters only. Please visit ottawa.ca/311 to submit a service request online.
- ServiceOttawa’s Client Services counters and phone lines will be closed. Counters are located at Ottawa City Hall (110 Laurier Avenue West), Ben Franklin Place (101 Centrepointe Drive), and Orléans (255 Centrum Boulevard).
- The Provincial Court and Administrative Penalty System Hearing area located at Mary Pitt Centre (100 Constellation Drive) and the supporting counter and phone lines will be closed.
- The Business Licensing Centre at 735 Industrial Avenue will be closed.
- The City of Ottawa Spay and Neuter Clinic at 26 Concourse Gate will be closed.
- The City of Ottawa Archives at the James Bartleman Centre will be closed from Saturday, May 16 to Monday, May 18.
Green bin, recycling and garbage collection
- There will be no curbside green bin, recycling, garbage or bulky item collection on Monday, May 18. Pickup will take place on Tuesday, May 19. In addition, the collection will be delayed by one day for the remainder of the week.
- Residents can sign up to receive collection reminders and service alerts by email or phone call at ottawa.ca/CollectionCalendar.
- Multi-residential garbage containers will be collected on the regular scheduled day. Collections of multi-residential recycling containers, bulky items and green bins will be delayed by one day for the remainder of the week.
- The Trail Waste Facility Landfill will be open on Monday, May 18 from 9 am to 5 pm.
- For missed recycling or questions about your recycling collection, contact Miller Waste at area2@millerwaste.ca or 1-888-852-2374. For general recycling program information, visit CircularMaterials.ca/Ottawa.
Parking
- All City parking regulations apply.
Transit Services
OC Transpo:
- OC Transpo buses and O-Train Lines 1, 2 and 4 will run on a Sunday schedule.
- O-Train Line 1 will run from 8 am to 11 pm. O-Train Line 2 and 4 will run from 7:30 am to 11:30 pm.
- Rural Shopper Route 301 will not run.
- The Rideau Centre OC Transpo Customer Service Centre will be open on Monday, May 18 from 10 am to 6 pm.
- The OC Transpo Lost and Found at St-Laurent Station will be closed. Customers can submit an inquiry about a lost item at octranspo.com/lostandfound.
- On Victoria Day and every Saturday, Sunday and statutory holiday, take advantage of the 2-for-1 DayPass, where two customers 13 years of age or older can ride all day for $12.25. Purchase the 2-for-1 DayPass at any ticket machine or from your bus operator. Kids 10 and under can ride for free every day on OC Transpo buses, the O-Train and Para Transpo.
- Use the Travel Planner or Transit, the recommended app for OC Transpo customers, to plan your trip.
Para Transpo:
- Regular bookings or recurring trips for Monday, May 18, are automatically cancelled. Customers can book trips for Victoria Day starting Monday, May 11, online using My Para Transpo or by calling 613-560-5000.
- Para Transpo customers can also text 57272 to connect with customer service representatives from 6 am to 9 pm for cancellations or information. Standard rates apply.
- The reservations line will be open from 7 am to 5 pm.
- The trip cancellation line will be open from 6 am to 12:30 am.
- The Taxi Coupon line will be closed on Monday, May 18.
- The Transit Information line will be open from 9 am to 5 pm.
For more information on Victoria Day service, visit octranspo.com or call (613) 560-5000. You can also connect with OC Transpo through Facebook, X, Bluesky and Instagram.
Recreation and cultural services
- Many community centres and recreation facilities will have altered hours and changes to drop-in schedules. Please check the facility pages on ottawa.ca for details.
- City-operated museums, Meridian Theatres @ Centrepointe, and Shenkman Arts Centre will be closed on Monday, May 18.
- The Barbara Ann Scott Gallery, the Karsh-Masson Gallery, and the City Hall Art Gallery will be closed on Monday, May 18.
- Gallery 112 at the James Bartleman Centre will be closed from Saturday, May 16 to Monday, May 18.
Ottawa Public Health
Employment and Social Services
- All four Employment and Social Services offices will be closed on Monday, May 18:
- 370 Catherine Street
- 2339 Ogilvie Road
- 100 Constellation Drive
- 2020 Walkley Road
Municipal child care services
Ottawa Public Library
- All branches of Ottawa Public Library (including Bookmobile, Home Services and InfoService) will be closed on Monday, May 18. Digital content, services, and program listings are available through the Ottawa Public Library website. Virtual programs are available on OPL’s YouTube channel. Regular hours resume on Tuesday, May 19.
